Specialized optimal operations and quick response, this is what makes our O&M service stand out
The solar industry is rapidly coming of age and in mature markets the focus is shifting to the commercial and technical management of solar plants.
Our aim is to ensure specialized optimal operation for maximizing the return of investments, by constantly increasing plant performance by minimizing downtime and costs.
A PV Plant performing as expected does not necessarily mean it is performing at its best
Enerray is a leader in the maintenance of industrial and ground mounted photovoltaic systems, and the first italian O&M operator with over 500 MWp under maintenance.
Over 10 years of experience and consolidated Track Record in EPC and O&M
Long-term history database thanks to 500 MW under O&M.
Guaranteed Results
Objective and measurable guarantees on performance results.
Warranties of performance and coverage of all components of the pv plant. Innovative Security approach and guarantee of no theft.
Worldwide Presence
Capability to operate in several countries as EPC contractor and O&M provider.
Soundness
The financial soundness and the reliability we ensure as part of the Maccaferri Group, as well as the strong relationship with the principal banking institutions and development banks (IFC and EBRD), make Enerray an ideal partner for those who wish to invest with confidence in this area.
Committment
Taking on responsibility.
Customer Care
Help Desk 24/7 with Trouble Ticketing management system
Responsiveness and attitude in communication.
Customer Satisfaction
Churn Rate below 5%
Constant attention to customer needs through periodic Customer Journey.
Continuous Improvement
Investment in tools/processes/structures.
Our O&M Services
Monitoring
Preventive Maintenance
Corrective Maintenance
Security
Enerray Premium
All Risk Inverter
Insurance
Admin Management
Trouble Ticketing
Enerray has enhanced its proprietary trouble-ticketing system in order to make the fault resolution process even quicker. The digitalization of this process allows an instantaneous transfer of the alarm and the type of fault signal from the control room to the technician, and automatic data and documentation storage.
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