The performance of our O&M Department in the first half of 2019

Enerray, thanks to the investments made over the years, the experience and expertise of its engineers and qualified technicians, continues to lead the way in the photovoltaic O&M sector.

Thanks to the information got from its proprietary control system, called “Trouble Ticketing”, Enerray has been able to monitor the number of interventions carried out, the most critical malfunctions of the components, response time from its technicians and the most frequent issues.

Enerray has enhanced its proprietary trouble-ticketing system in order to make the fault resolution process even quicker. The digitalization of this process allows an instantaneous transfer of the alarm and the type of fault signal from the control room to the Field Manager or the technician, and automatic data and documentation storage.


As shown by the above graph, the open tickets in the first six months of 2019 have clearly decreased compared to those of 2018. The increase of routine and preventive maintenance activities based on the analysis has considerably reduced faults and consequently production losses of photovoltaic systems.  Indeed thanks to Enerray’s track record, the control room technicians have a fault database system to carry out predictive analysis.



Regarding the security service, it was possible to see a drop in the number of occurred thefts.

Indeed thefts dropped from a few dozen in 2017 to 4 cases in the first half of 2019. This drop is mainly due to the implementation and upgrading of anti-theft systems like optical fiber installed on photovoltaic modules and wells, as well as to the partnership with a primary security service and the collaboration with local law enforcement agencies.

The improvement of ordinary maintenance interventions together to maximum levels of security, has allowed Enerray’s customers to increase the performance of their PV plants.

Enerray, through these statistics, shows how important is the efficiency of the O&M Department and how much the quality of its services can make the difference between a photovoltaic system that performs optimally, rather than one that performs simply as it should.